REFUND POLICY

How to Request a Refund

If a pack doesn’t meet your expectations, simply contact us within 3 days of purchase through our email contact@teknolibrary.org please include:

• Your order number
• A brief explanation of why the product didn’t meet your needs

Once approved, we’ll process your refund promptly.

Refund Limitations & Conditions

To keep things fair for everyone, please note the following:

• Bundle Refunds: We do not offer full refunds on bundle purchases. Instead, we provide a partial refund equivalent to one sample pack, due to the number of packs included.
• Usage Rights: Once a refund is issued, you forfeit the right to use any Tekno Library content from that purchase, including samples, presets, loops, vocals, MIDI files, and other digital assets.
• Fraud Prevention: If we detect fraudulent activity (e.g., repeatedly purchasing packs, requesting refunds, and continuing to use the content), we reserve the right to deny refunds at our discretion.
• Cooling-Off Period: The standard 14-day cooling-off period (as stated in EU regulations) does not apply once a pack has been downloaded. We track downloads via our provider to verify usage.
• Refund Frequency: We allow only one refund every six months per customer. If you have already received a refund, you must wait six months before requesting another.
• Accidental Purchases: We do not offer refunds for accidental purchases. Please double-check your order before completing checkout.

Need Help?

If you have any questions about our refund policy, feel free to reach out—we’re happy to assist! Contact us at contact@teknolibrary.org